Once the shipment arrived, please check if the package is in good condition. If there is any damage to the package, please do not accept it and feedback to us.
Please make the functional text of the products before using them because of the possibility of damage that occurred during the shipment.
|As New||S||This is a pristine As New device that looks like it came from the showroom floor, ships in a generic plain box. As close to brand new as possible but very rarely there may be a very minor mark or a scratch that is not visible from a normal viewing distance.|
|Excellent||A||In excellent condition, you need to look pretty close to see any signs of wear that may exist. There may be minor marks or scratches on the housing or screen.|
|Good||B||In good overall condition...this represents amazing value. This is device may have some obvious signs of wear on the housing or LCD|
|Power and Battery：||100%|
|External Buttons and Connectors||Check|
|Home/Touch ID sensor||Check|
|Built-in stereo speaker||Check|
|Built-in stereo speaker||Check|
|Face ID/Touch ID is functional||Video Playback is functional|
|Sensors is functional||Video Recording is functional|
|Mobile and Wireless are functional||SIM Card is functional|
|Vibration is functional||Previous internet accounts removed|
|Audio Playback is functional|
|Return & Exchange Period||30 days of shipment arrival|
|Warranty||We offer free ONE YEAR Warranty|
|Special Considerations||Items that are not sold by Fixabout can not be returned or covered by warranty.|
|Items need to be returned in their original condition. Items that are damaged, unsanitary, dented, or scratched may be denied a return.|
|Items that are damaged crashed, distorted, disassembled, soaking water may not be covered by warranty. However, we can provide paid repair services.|
|Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a non-refundable deduction on your refund for what is missing.|
|If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.|
|Please remember to remove your Apple ID, personal data, and other information from the products you are returning.|
Same Day Dispatch
Place your order in the morning before 3:00 PM and it will normally be shipped the same day. And same-day dispatch service accepts the only delivery address in Australia. Please contact Fixabout “Customer Service” to make sure if your delivery address would in our service range.
Same Day Delivery
Same day delivery service will not be available after 12:00 pm on any business working days. And same-day delivery service accepts the only delivery address in Melbourne. Please contact Fixabout “Customer Service” to make sure if your delivery address would in our service range.
Return and Exchange Policy
We do appreciate your trust and support on our products and service! We try to make the return process as simple as possible and bring the best warranty experience to our customer.
1. We offer lifetime warranty. For all faulty items returned can be replaced, or we will offer store credit or refund.
2. An Aftersales List is required. Please return the faulty items together with the Aftersales List (including model, color, quantity and problem). Otherwise there will be a delay for your return process.
3. If the product is non-defective but returned (for any reason), 30% restocking fee will be charged.
1. Products must be purchased from Fixabout. (Fixabout mark)
2. Lifetime warranty does not include physical damage or damage caused by incorrect installation. These issues are not covered by our life warranty: for screen like screen damage / IC damage / bezel damage / flex cable damage / scratch, for battery like flex cable damage / scratch / out of shape / swollen (unintentional screen damage for is now included in our warranty)
3. All the products must be returned as they are delivered. (new and unused)
1. Customer place an exchange ruquest.
2. Repack and return the product with aftersales list, or bring it to our store.
3. After-sale dept. will give a testing report within 1-2 weeks.
4. Customer confirm the test report and Fixabout offer the return / refund / exchange (within warranty)
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.