We do appreciate your trust and support on our products and service! We try to make the return process as simple as possible and bring the best warranty experience to our customer.
1. We offer lifetime warranty. For all faulty items returned can be replaced, or we will offer store credit or refund.
2. An Aftersales List is required. Please return the faulty items together with the Aftersales List (including model, color, quantity and problem). Otherwise there will be a delay for your return process.
3. If the product is non-defective but returned (for any reason), 30% restocking fee will be charged.
1. Products must be purchased from Fixabout. (Fixabout mark)
2. Lifetime warranty does not include physical damage or damage caused by incorrect installation. These issues are not covered by our life warranty: for screen like screen damage / IC damage / bezel damage / flex cable damage / scratch, for battery like flex cable damage / scratch / out of shape / swollen
3. All the products must be returned as they are delivered. (new and unused)
1. Customer place an exchange ruquest.
2. Repack and return the product with aftersales list, or bring it to our store.
3. After-sale dept. will give a testing report within 1-2 weeks.
4. Customer confirm the test report and Fixabout offer the return / refund / exchange (within warranty)